{"id":1662,"date":"2026-09-18T17:57:37","date_gmt":"2026-09-18T13:57:37","guid":{"rendered":"https:\/\/quar.summow.om\/?page_id=1662"},"modified":"2026-09-18T17:57:37","modified_gmt":"2026-09-18T13:57:37","slug":"returns-exchanges","status":"publish","type":"page","link":"https:\/\/quar.summow.om\/en\/returns-exchanges\/","title":{"rendered":"Return and exchange policy"},"content":{"rendered":"<p class=\"PDq2pG_selectionAnchorContainer\" dir=\"auto\" data-start=\"132\" data-end=\"309\">We are keen in <strong data-start=\"140\" data-end=\"181\">Quartz Accessories \u2013 Quartz Accessories<\/strong> Products must arrive in the agreed-upon specifications and condition. This policy is implemented while respecting the legal rights of consumers in the Sultanate of Oman.<\/p>\n<h3 dir=\"auto\" data-section-id=\"1o8tun3\" data-start=\"311\" data-end=\"354\">First: Defective or non-conforming products<\/h3>\n<p dir=\"auto\" data-start=\"356\" data-end=\"372\">If the item is:<\/p>\n<ul data-start=\"374\" data-end=\"485\">\n<li data-section-id=\"1jq1gq9\" data-start=\"374\" data-end=\"382\">Defective.<\/li>\n<li data-section-id=\"w7giom\" data-start=\"383\" data-end=\"414\">Not conforming to the advertised specifications.<\/li>\n<li data-section-id=\"11a6okj\" data-start=\"415\" data-end=\"448\">Not conforming to the contracted purpose.<\/li>\n<li data-section-id=\"jgpt65\" data-start=\"449\" data-end=\"485\">Or a different product than what was requested was sent.<\/li>\n<\/ul>\n<p dir=\"auto\" data-start=\"487\" data-end=\"542\">Consumer rights stipulated by applicable laws shall apply.<\/p>\n<p dir=\"auto\" data-start=\"544\" data-end=\"783\">The store policy indicates that the right to exchange, return, or refund is established within <strong data-start=\"620\" data-end=\"650\">15 days from the date of receipt<\/strong> In cases specified by law, with proof of purchase, and provided that the defect is not due to misuse.<\/p>\n<h3 dir=\"auto\" data-section-id=\"10n9is\" data-start=\"785\" data-end=\"822\">Second: Changing opinions about the product.<\/h3>\n<p dir=\"auto\" data-start=\"824\" data-end=\"943\">In addition to legal rights, Quartz Store, as a business advantage, allows for the return of a defective product within [a specified timeframe]. <strong data-start=\"914\" data-end=\"936\">5 days from receipt<\/strong>Provided that:<\/p>\n<ul data-start=\"945\" data-end=\"1154\">\n<li data-section-id=\"1n3w3sv\" data-start=\"945\" data-end=\"974\">The product must not have been used.<\/li>\n<li data-section-id=\"18s18am\" data-start=\"975\" data-end=\"1002\">To be in its original state.<\/li>\n<li data-section-id=\"1nbp6j5\" data-start=\"1003\" data-end=\"1034\">All accessories must be present.<\/li>\n<li data-section-id=\"1kyconc\" data-start=\"1035\" data-end=\"1069\">The packaging and cards must be complete.<\/li>\n<li data-section-id=\"1mstg1y\" data-start=\"1070\" data-end=\"1107\">The product must be resalable.<\/li>\n<li data-section-id=\"1ga75nx\" data-start=\"1108\" data-end=\"1154\">It should not be one of the products that are exempt by their nature.<\/li>\n<\/ul>\n<p dir=\"auto\" data-start=\"1156\" data-end=\"1310\">If the reason for the return is personal and not due to a defect or non-conformity, the customer bears the cost of the return, unless the law requires otherwise.<\/p>\n<h3 dir=\"auto\" data-section-id=\"ug63dw\" data-start=\"1312\" data-end=\"1344\">Special provisions for quartz accessories<\/h3>\n<p dir=\"auto\" data-start=\"1346\" data-end=\"1402\">Undamaged accessories can be returned within five days if:<\/p>\n<ul data-start=\"1404\" data-end=\"1485\">\n<li data-section-id=\"15ocu1c\" data-start=\"1404\" data-end=\"1416\">It was not used.<\/li>\n<li data-section-id=\"1gaqgi4\" data-start=\"1417\" data-end=\"1434\">It was not scratched.<\/li>\n<li data-section-id=\"hzu8z4\" data-start=\"1435\" data-end=\"1452\">It has not been modified.<\/li>\n<li data-section-id=\"yi3b1h\" data-start=\"1453\" data-end=\"1485\">The cards and packaging remained intact.<\/li>\n<\/ul>\n<h3 dir=\"auto\" data-section-id=\"1f17m1m\" data-start=\"1487\" data-end=\"1518\">Modified or customized products<\/h3>\n<p dir=\"auto\" data-start=\"1520\" data-end=\"1563\">The item will not be accepted under the change of opinion feature if:<\/p>\n<ul data-start=\"1565\" data-end=\"1621\">\n<li data-section-id=\"1jekk07\" data-start=\"1565\" data-end=\"1580\">Adjust its size.<\/li>\n<li data-section-id=\"1le6upi\" data-start=\"1581\" data-end=\"1589\">Engrav it.<\/li>\n<li data-section-id=\"660yfp\" data-start=\"1590\" data-end=\"1621\">Customization based on customer request.<\/li>\n<\/ul>\n<p dir=\"auto\" data-start=\"1623\" data-end=\"1746\">This does not affect legal rights if the item is defective or does not conform to specifications.<\/p>\n<h3 dir=\"auto\" data-section-id=\"of78wn\" data-start=\"1748\" data-end=\"1780\">Examples of non-conformities<\/h3>\n<p dir=\"auto\" data-start=\"1782\" data-end=\"1850\">Cases treated as defects or non-conformities, according to policy, include:<\/p>\n<ul data-start=\"1852\" data-end=\"1981\">\n<li data-section-id=\"q90x2p\" data-start=\"1852\" data-end=\"1872\">There is a defect in the lock.<\/li>\n<li data-section-id=\"nie3xr\" data-start=\"1873\" data-end=\"1897\">There was a break upon receipt.<\/li>\n<li data-section-id=\"u76m8x\" data-start=\"1898\" data-end=\"1923\">The material differs from the description.<\/li>\n<li data-section-id=\"130ewn\" data-start=\"1924\" data-end=\"1949\">The size differs from the description.<\/li>\n<li data-section-id=\"1offqb5\" data-start=\"1950\" data-end=\"1981\">Sending a piece other than the one that was ordered.<\/li>\n<\/ul>\n<h3 dir=\"auto\" data-section-id=\"14cqjqu\" data-start=\"1983\" data-end=\"2017\">Steps to request a return or exchange<\/h3>\n<p dir=\"auto\" data-start=\"2019\" data-end=\"2045\">To request a return or exchange:<\/p>\n<ol data-start=\"2047\" data-end=\"2359\">\n<li data-section-id=\"12fkif3\" data-start=\"2047\" data-end=\"2069\">Send <strong data-start=\"2055\" data-end=\"2068\">order number<\/strong>.<\/li>\n<li data-section-id=\"1rng3fz\" data-start=\"2070\" data-end=\"2087\">Explain the reason for the request.<\/li>\n<li data-section-id=\"glqd6e\" data-start=\"2088\" data-end=\"2128\">Attach clear photos if there is any damage or defect.<\/li>\n<li data-section-id=\"cvrdve\" data-start=\"2129\" data-end=\"2220\">Contact us via email: <strong data-start=\"2161\" data-end=\"2179\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2163\" data-end=\"2177\">info@summow.om<\/a><\/strong> Or through the store&#039;s approved communication channel.<\/li>\n<li data-section-id=\"1w4djn\" data-start=\"2221\" data-end=\"2283\">Do not send the product to any address before receiving return instructions.<\/li>\n<li data-section-id=\"1u2ueq6\" data-start=\"2284\" data-end=\"2329\">Package the product in a way that protects it during transport.<\/li>\n<li data-section-id=\"e5xwk9\" data-start=\"2330\" data-end=\"2359\">Attach proof of purchase.<\/li>\n<\/ol>\n<p dir=\"auto\" data-start=\"2361\" data-end=\"2530\">After receiving and inspecting the product, the customer is informed of the order result and the appropriate action, whether it is <strong data-start=\"2443\" data-end=\"2491\">Replacement, refund, or other appropriate action<\/strong>.<\/p>\n<h3 dir=\"auto\" data-section-id=\"1vp0lrq\" data-start=\"2532\" data-end=\"2548\">Important notes<\/h3>\n<p dir=\"auto\" data-start=\"2550\" data-end=\"2655\">We recommend checking the item upon receipt and before removing the tags or final packaging, especially if there are any notes on the product.<\/p>","protected":false},"excerpt":{"rendered":"<p>\u0646\u062d\u0631\u0635 \u0641\u064a \u0643\u0648\u0627\u0631\u062a\u0632 \u0627\u0643\u0633\u0633\u0648\u0627\u0631\u064a\u0632 \u2013 Quartz Accessories \u0639\u0644\u0649 \u0648\u0635\u0648\u0644 \u0627\u0644\u0645\u0646\u062a\u062c\u0627\u062a \u0628\u0627\u0644\u0645\u0648\u0627\u0635\u0641\u0627\u062a \u0648\u0627\u0644\u062d\u0627\u0644\u0629 \u0627\u0644\u0645\u062a\u0641\u0642 \u0639\u0644\u064a\u0647\u0627. \u0648\u062a\u0637\u0628\u0642 \u0647\u0630\u0647 \u0627\u0644\u0633\u064a\u0627\u0633\u0629 \u0645\u0639 \u0645\u0631\u0627\u0639\u0627\u0629 \u0627\u0644\u062d\u0642\u0648\u0642 \u0627\u0644\u0642\u0627\u0646\u0648\u0646\u064a\u0629 \u0627\u0644\u0645\u0642\u0631\u0631\u0629 \u0644\u0644\u0645\u0633\u062a\u0647\u0644\u0643 \u0641\u064a \u0633\u0644\u0637\u0646\u0629 \u0639\u0645\u0627\u0646. \u0623\u0648\u0644\u064b\u0627: \u0627\u0644\u0645\u0646\u062a\u062c\u0627\u062a \u0627\u0644\u0645\u0639\u064a\u0628\u0629 \u0623\u0648 \u063a\u064a\u0631 \u0627\u0644\u0645\u0637\u0627\u0628\u0642\u0629 \u0625\u0630\u0627 \u0643\u0627\u0646\u062a \u0627\u0644\u0633\u0644\u0639\u0629: \u0645\u0639\u064a\u0628\u0629. \u063a\u064a\u0631 \u0645\u0637\u0627\u0628\u0642\u0629 \u0644\u0644\u0645\u0648\u0627\u0635\u0641\u0627\u062a \u0627\u0644\u0645\u0639\u0644\u0646\u0629. \u063a\u064a\u0631 \u0645\u0637\u0627\u0628\u0642\u0629 \u0644\u0644\u063a\u0631\u0636 \u0627\u0644\u0645\u062a\u0639\u0627\u0642\u062f \u0639\u0644\u064a\u0647. \u0623\u0648 \u062a\u0645 \u0625\u0631\u0633\u0627\u0644 \u0645\u0646\u062a\u062c \u0645\u062e\u062a\u0644\u0641 \u0639\u0646 \u0627\u0644\u0645\u0637\u0644\u0648\u0628. \u0641\u062a\u0637\u0628\u0642 \u062d\u0642\u0648\u0642 \u0627\u0644\u0645\u0633\u062a\u0647\u0644\u0643 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1662","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/quar.summow.om\/en\/wp-json\/wp\/v2\/pages\/1662","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/quar.summow.om\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/quar.summow.om\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/quar.summow.om\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/quar.summow.om\/en\/wp-json\/wp\/v2\/comments?post=1662"}],"version-history":[{"count":1,"href":"https:\/\/quar.summow.om\/en\/wp-json\/wp\/v2\/pages\/1662\/revisions"}],"predecessor-version":[{"id":1663,"href":"https:\/\/quar.summow.om\/en\/wp-json\/wp\/v2\/pages\/1662\/revisions\/1663"}],"wp:attachment":[{"href":"https:\/\/quar.summow.om\/en\/wp-json\/wp\/v2\/media?parent=1662"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}