Return and exchange policy

We are keen in Quartz Accessories – Quartz Accessories Products must arrive in the agreed-upon specifications and condition. This policy is implemented while respecting the legal rights of consumers in the Sultanate of Oman.

First: Defective or non-conforming products

If the item is:

  • Defective.
  • Not conforming to the advertised specifications.
  • Not conforming to the contracted purpose.
  • Or a different product than what was requested was sent.

Consumer rights stipulated by applicable laws shall apply.

The store policy indicates that the right to exchange, return, or refund is established within 15 days from the date of receipt In cases specified by law, with proof of purchase, and provided that the defect is not due to misuse.

Second: Changing opinions about the product.

In addition to legal rights, Quartz Store, as a business advantage, allows for the return of a defective product within [a specified timeframe]. 5 days from receiptProvided that:

  • The product must not have been used.
  • To be in its original state.
  • All accessories must be present.
  • The packaging and cards must be complete.
  • The product must be resalable.
  • It should not be one of the products that are exempt by their nature.

If the reason for the return is personal and not due to a defect or non-conformity, the customer bears the cost of the return, unless the law requires otherwise.

Special provisions for quartz accessories

Undamaged accessories can be returned within five days if:

  • It was not used.
  • It was not scratched.
  • It has not been modified.
  • The cards and packaging remained intact.

Modified or customized products

The item will not be accepted under the change of opinion feature if:

  • Adjust its size.
  • Engrav it.
  • Customization based on customer request.

This does not affect legal rights if the item is defective or does not conform to specifications.

Examples of non-conformities

Cases treated as defects or non-conformities, according to policy, include:

  • There is a defect in the lock.
  • There was a break upon receipt.
  • The material differs from the description.
  • The size differs from the description.
  • Sending a piece other than the one that was ordered.

Steps to request a return or exchange

To request a return or exchange:

  1. Send order number.
  2. Explain the reason for the request.
  3. Attach clear photos if there is any damage or defect.
  4. Contact us via email: info@summow.om Or through the store's approved communication channel.
  5. Do not send the product to any address before receiving return instructions.
  6. Package the product in a way that protects it during transport.
  7. Attach proof of purchase.

After receiving and inspecting the product, the customer is informed of the order result and the appropriate action, whether it is Replacement, refund, or other appropriate action.

Important notes

We recommend checking the item upon receipt and before removing the tags or final packaging, especially if there are any notes on the product.